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welcome


From a tardis of first floor skin suite, we offer exceptional spa experiences, phenomenal results, & the very best client centred advice.

By appointment Monday to Sunday.

9.30am - 5pm Saturday is for shopping !

If you are new to us please try to book online.

Email to reserve a skin consultation (£10 - complementary with purchase).

We value your loyalty & champion the local high street.

A generous accumulation of 20% product purchases can be used towards up to 50% against future services. 

Please support us.

You are our guest, & whilst our facilities are now limited, please charge your phone, use the wifi, & take advantage of advice.  We work tirelessly with brand leaders & celebrity skinfluencers, to bring you insanely great treatments, industry disruptive products, & the most comprehensive education in the business. We love to talk skin, & have yet to come across a skin challenge we can't manage, with a client, together.

We very much welcome feedback, in the first instance please address your therapist.

PLEASE leave a Google review below

(copy & paste to TripAdvisor if you have the time)

 

housekeeping

As a boutique salon availability is limited.  We strive to provide all clients with excellent customer service & access to appointments.  Please ensure you have opted in & your contact details are up to date - to receive confirmations, a timely email & text reminders.

RESCHEDULING

The skin suite has a 4 appointment daily capacity & incurs a 50% late charge within 48 hours of the total service cost. 

CANCELLATION

Cancellations within 24 hours incur a no show charge of 100% of the total service cost. 

LATE ARRIVALS

We will do our best to accommodate late arrivals & perform the most complete treatment possible in the remaining time.  However, as a courtesy to the next client, as well as promoting a calm & professional environment, your treatment will finish on time & may constitute a cancellation.

TREATMENT VS CLINIC TIME

Please allow extra time either side of your treatment to check in & check out.  Relax, adjust your energy, take advantage of the skin bar & advice. Clinic time allows a few minutes for disrobing & redressing, you will receive maximised hands on time.  We recommend that you plan ahead & are very happy to answer any questions you may have about location & treatment expectations beforehand.

BOOKING & PAYMENT

A valid credit card is required to reserve your appointment online, the £1.50 deposit taken by the booking company is in lieu of absorbing additional PPE costs.  You may receive an advanced payment link depending on booking method. 
In accordance with the firm cancellation & rescheduling policy, all courses & gift vouchers have an expiry date (extended by 4 calendar months post 23/07/20), likewise will be deducted or forteited if intended to cover the session.

RESPECT & SAFETY

Do not attend your appointment if you or your household have experienced any COVID related symptoms 14 days prior to your visit.
Please attend your appointment fresh as a daisy, showered before massage, & use public comfort facilities prior to arrival.
Quiet voices & silent phones on the treatment floor upstairs.

 

8 Exchange Street

NR2 1AT

01603 305832

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