welcome
From an attic (ssshh… a secret spa), we offer exceptional experiences, phenomenal results, and client-centred advice by appointment.
We value your loyalty and do our utmost to outperform online discounts by adding value to every retail purchase. Please support and champion your local high street.
You are our guest. Whilst our facilities are now intentionally limited, please expect extended appointments and time for personalised advice.
We love talking skin, and in over three decades have yet to encounter a skin challenge that cannot be improved with the therapist and client working together.
Feedback is always welcome, please talk to us in the first instance, we want to exceed your expectations.
A positive Google review means the world to a small independent business.
salon policy
BOOK THE FACE TREATMENT Face treatments are bespoke on the day. Go to the FACE menu page or click any booking button to be directed to the Fresha platform diary. Choose a day & time, your appointment is secured with full payment. Confirmation & reminders are sent prior. Time is valuable, to receive maximum hands on please visit the bathroom prior & attend makeup free.
BOOK MASSAGE *1 hour relaxation massage* If you simply want an occasional, relaxing massage, you can book a 60 minute relaxation massage directly online. This is designed as an easy, straightforward treatment with minimal consultation - ideal if you want to switch off, get on the couch & enjoy an hour of massage. Check the diary and book online. *For bespoke, technical or deeper massage the experience & level of treatment described in many of my reviews, please note...* 1st appointments are 90 minutes +, a two hour slot. This allows time to understand what you need, assess how best to work, and optimise a session for maximum hands on time & outcomes. Check the diary from the menu, then send a Quick Enquiry from the home page with the days and times that suit you. I will do my best to accommodate your preferred times & may also be able to offer availability that does not appear online. Confirming your appointment.. Your provisional slot will be held for 24 hours while consultation & payment are completed. Please complete the booking form with all relevant information so I can make sure the treatment is appropriate & safe for you. Once your consultation & payment have been received, your appointment is confirmed. If there is a delay, please check the diary again before paying as unconfirmed appointments are returned to availability after 24 hours. Before you arrive... For mutual comfort, maximum hands on time, & benefit of therapeutic oils please arrive... - showered - free of make-up Please also use the bathroom before your appointment, so your treatment time can be spent on the couch. Jarrolds is the closest.
RESCHEDULING WITHIN 48H If you need to change your appointment within 48 hours, please notify us by email. We understand circumstances arise, however the skin suite has limited daily capacity. A 50% late charge of the total service cost will apply. Notifications must be sent Monday to Saturday 9:00am - 5:00pm. Messages received after 5pm, or on Sundays & Bank Holidays will be processed at 9am on the next working day. We do not disturb clients on rest days to attempt last minute reallocation. Salon policy is firm & no exceptions are made.
CANCELLATION WITHIN 24H If you cancel within 24 hours of your appointment, a 100% cancellation charge applies. The skin suite has limited daily capacity & the appointment time cannot realistically be reallocated at short notice. Please notify by email: Monday to Saturday 9:00am - 5:00pm Messages received outside these hours or on a Bank Holiday will be processed at 9am on the next working day. Whilst we appreciate things happen, salon policy is firm & no exceptions are made.
LATE ARRIVALS We will always try to accommodate late arrivals & perform the most complete treatment possible within the remaining time. Out of courtesy to the next client & to maintain a calm professional environment, treatments will still finish at the scheduled time. Late arrival may constitute a cancellation charged at 100% of the service cost.
TREATMENT TIME VS CLINIC Please arrive at your scheduled appointment time, we no longer have a conventional walk in reception, you will be met promptly downstairs. Early arrivals cannot be accommodated. Clinic sessions allow time for: • disrobing and dressing • consultation and advice • treatment preparation Please plan ahead, location details & full treatment descriptions are available on the website.
VOUCHER BOOKING TERMS Please request your treatment via the booking form. A generic 2 hour Fresha diary link will then be emailed. Please book promptly - voucher appointments are subject to therapist availability, not client availability. Vouchers follow the same cancellation and rescheduling terms as all appointments. Where a voucher covers the treatment cost, & deducted or forfeited in line with those terms. voucher conditions... * vouchers have an expiry date * cannot be extended * are non-refundable * are non-transferable Any remaining treatment balance must be paid in advance to secure the appointment. choosing a product instead... The product must be chosen, ordered and collected before the voucher expiry date, subject to availability. An alternative may occasionally be offered. We frequently extend appointments without additional charge and ask clients to respect our time so appointments remain available to others. Voucher policy is firm and no exceptions are made.
RESPECT | HEALTH | SAFETY Please do not attend your appointment if you feel unwell or if anyone in your household is experiencing symptoms of illness. This protects both therapist and other clients. Prospective client appointments are conditional upon completion of the preconsultation form & suitability for treatment. Where treatment is not appropriate, alternative services or product recommendations may be offered. Voucher sales are final at the point of purchase. Please review all terms before purchasing and email any questions beforehand. Due to data protection, privacy and practicality, all communication is conducted directly with the client attending, & by email only. Before arriving • please shower • please use public comfort facilities beforehand Within the treatment room phones should remain silent Prices are subject to change without notice. We reserve the right to refuse services at our discretion.
retreat terms
RETREAT OVERVIEW Mojo & Glow retreats are small-group experiences designed for restoration, learning, and meaningful connection. Retreats are hosted within a private villa environment intended for shared experience and relaxation... • communal living spaces • relaxed group dining • respectful use of the property Guests participate in activities at their own discretion. By confirming your place, you agree to respect the retreat environment, the property, and fellow guests. Participation requires reading & agreeing to the retreat policies below before booking.
RETREAT PAYMENT A £300 non-refundable deposit is required to secure your place on the retreat. Your space is only confirmed once the deposit has been received. Deposits are strictly non refundable under any circumstances, as your reservation removes availability for other guests. The remaining retreat balance must be paid in full 60 days prior to departure unless otherwise stated. Failure to complete payment by this date may result in the booking being released and the deposit forfeited.
RETREAT FOOD The retreat cuisine celebrates local fayre including meat & fish. Meals are prepared within shared villa kitchen environments. Guests with serious allergies must check in advance whether their needs can be safely accommodated. We have one chef for multiple course menus. If you have particular dietary preferences or specialised requirements, this retreat may not be suitable. Please check prior to booking.
RETREAT TRAVEL Retreat arrival is coordinated via the closest airport. Check-in at the villa is 3:00pm on the arrival day. Check-out is 10:00am on the departure day. Guests are responsible for arranging their own travel insurance. We strongly recommend extending your stay either before or after the retreat. This allows time to integrate the experience & explore without rushing arrangements.
RETREAT HEALTH Guests must declare any relevant medical conditions, injuries, or health concerns prior to attending. This ensures all activities and treatments offered during the retreat remain appropriate and safe for participants. Failure to disclose relevant health information may result in participation restrictions. Guests participate in all retreat activities voluntarily. By attending the retreat, guests accept full responsibility for their physical health, wellbeing, & participation in any activities offered. Mojo & Glow reserves the right to modify activities or decline participation where safety concerns arise & accept no liability for personal injury or illness.
OTHER CIRCUMSTANCES Mojo & Glow shall not be held liable for any failure or delay in delivering the retreat due to circumstances beyond reasonable control, including anything considered a ‘force majeure’. If a retreat must be cancelled or postponed due to a force majeure event, guests will be offered • a transfer to a future retreat date • or a credit toward a future event Deposits remain non refundable in these circumstances. Reasons may include but are not limited to • insufficient participant numbers • venue unavailability • facilitator illness • safety concerns If a retreat is cancelled by the host, guests will receive either • a full refund of payments made (excluding travel costs), or • the option to transfer the booking to a future retreat. If a guest cancels after paying the remaining balance, refunds may only be possible if the space can be resold. If the place is resold, a refund may be issued minus administrative costs. If the place cannot be filled, the retreat payment remains non-refundable. Guests are strongly advised to obtain comprehensive travel insurance that has a robust travel disruption & cancellation policy. Mojo & Glow cannot be responsible for losses related to travel, illness, flight disruption, or personal circumstances preventing attendance. That includes loss or damage to personal belongings, or circumstances outside our reasonable control.