From a tardis of first floor skin suites, we offer exceptional spa experiences, phenomenal results, & the very best client centred advice.
We work tirelessly with brand leaders & celebrity skinfluencers, to bring you insanely great treatments, industry disruptive products, & the best education in the business.
Check out your peachy skin & use the skin valet post treatment - see what SPF (Dermalogica has at least seven !) works for you, as well as a selection of makeup (Laura Mercier et al) & GHD hair straighteners. Please tell us if we haven't thought of everything !
You are our guest, charge your phone, use the wifi, enjoy a great coffee - advice & the skin bar are completely free if you see a smile behind the desk (we may be in treatment). Play with the products - take off the day before you go home. Treatments start at £10 (& that's also complementary with purchase). We love to talk skin, & have yet to come across a skin challenge we can't manage, with a client, together.
We value your loyalty, a generous accumulation of 20% off product purchases with TREATment points can be used against a bespoke TREATment menu.
We very much welcome feedback, in the first instance please address your therapist.
National Massage Championships
As a boutique salon availability is limited. We strive to provide all clients with excellent customer service & access to appointments. Please ensure you have opted in & your contact details are up to date - to receive confirmations, a timely email & text reminders.
The skin suite has a 4 appointment daily capacity & incurs a 50% late charge within 48 hours of the total service cost.
Cancellations within 24 hours incur a no show charge of 100% of the total service cost.
We will do our best to accommodate late arrivals & perform the most complete treatment possible in the remaining time. However, as a courtesy to the next client, as well as promoting a calm & professional environment, your treatment will finish on time & may constitute a cancellation.
TREATMENT VS CLINIC TIME
Please allow extra time either side of your treatment to check in & check out. Relax, adjust your energy, take advantage of the skin bar & advice. Clinic time allows a few minutes for disrobing & redressing, you will receive maximised hands on time. We recommend that you plan ahead & are very happy to answer any questions you may have about location & treatment expectations beforehand.
BOOKING & PAYMENT
A valid credit card is required to reserve your appointment, & a 50% deposit may be taken depending on booking method. Payment on the day by your chosen method of either Visa, MasterCard or cash.
In accordance with the firm cancellation & rescheduling policy, all courses & gift vouchers have an expiry date, likewise will be deducted or forteited if intended to cover the session.
Please, quiet voices on the treatment floor upstairs.
Phones are welcome in skin concierge downstairs.
We try to offer convenience & amenity items, please take only what you need.
We love children & dogs (downstairs only), we do not offer a babysitting service - please be considerate of other guests who might not.