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WELCOME

From a tardis of first floor skin suite, we offer exceptional spa experiences, phenomenal results, & the very best client centred advice.

By appointment Monday to Sunday.

9.30am - 5pm Saturday is for shopping !

Please email to book.

Sam Clarke of therapyinc & Danielle Whitehurst therapies are independent businesses are separate businesses in the same building, please contact direct.

We value your loyalty & do our utmost to provide exceptional value.

Please support us & champion your local high street.

You are our guest, & whilst our facilities are now limited, please charge your phone, use the wifi, & take advantage of advice.  We work tirelessly with brand leaders & celebrity skinfluencers, to bring you insanely great treatments, industry disruptive products, & the most comprehensive education in the business. We love to talk skin, & have yet to come across a skin challenge we can't manage, with a client, together.

We very much welcome feedback, in the first instance please address your therapist.

A positive Google & TripAdvisor review means the world to us.

 

HOUSEKEEPING 

As a boutique salon availability is limited.  We strive to provide all clients with excellent customer service & access to appointments.  Please ensure you have opted in & your contact details are up to date - to receive confirmations, a timely email & text reminders.

RESCHEDULING

Should you need to change or cancel your appointment within 48 hours for any reason.
We understand things happen, nevertheless, the skin suite has a 3 appointment daily capacity & incurs a 50% late charge of the total service cost.

CANCELLATION

Should you need to change or cancel your appointment within 24 hours for any reason.
We understand things happen, nevertheless, the skin suite has a 3 appointment daily capacity & incurs a 100% cancellation charge of the total service cost.

LATE ARRIVALS

We will do our best to accommodate late arrivals & perform the most complete treatment possible in the remaining time.  However, as a courtesy to the next client, as well as promoting a calm & professional environment, your treatment will finish on time & may constitute a cancellation charged at 100% of the total service cost.

TREATMENT VS CLINIC TIME

We may not be able to greet you earlier than your scheduled appointment, we allow time either side of your treatment to check in & check out.  Relax, adjust your energy, take advantage of the skin bar & advice. Clinic time allows a few minutes for disrobing & redressing, you will receive maximised hands on time.  We recommend that you plan ahead & are very happy to answer any questions you may have about location & treatment expectations beforehand.

BOOKING & PAYMENT

An advanced payment link will be sent on appointment confirmation.
In accordance with the firm cancellation & rescheduling policy, all courses & gift vouchers have an expiry date, likewise, will be deducted or forfeited if intended to cover the session.  Vouchers have an expiry date which will not be extended, exchanged, refunded, or are transferable.  Therapyinc vouchers are not valid for use with other independent businesses.

RESPECT & SAFETY

Do not attend your appointment if you or your household have experienced any COVID or vaccination related symptoms 14 days prior to your visit.
Please do attend your appointment fresh as a daisy, showered before massage, & use public comfort facilities prior to arrival.
Quiet voices & silent phones on the treatment floor upstairs.