As a boutique salon availability is limited. We strive to provide all clients with excellent customer service & access to appointments. Please ensure you have opted in & your contact details are up to date - to receive confirmations, a timely email & text reminders.
The skin suite has a 4 appointment daily capacity & incurs a 50% late charge within 48 hours of the total service cost.
Cancellations within 24 hours incur a no show charge of 100% of the total service cost.
We will do our best to accommodate late arrivals & perform the most complete treatment possible in the remaining time. However, as a courtesy to the next client, as well as promoting a calm & professional environment, your treatment will finish on time & may constitute a cancellation.
TREATMENT VS CLINIC TIME
Please allow extra time either side of your treatment to check in & check out. Relax, adjust your energy, take advantage of the skin bar & advice. Clinic time allows a few minutes for disrobing & redressing, you will receive maximised hands on time. We recommend that you plan ahead & are very happy to answer any questions you may have about location & treatment expectations beforehand.
BOOKING & PAYMENT
An advanced payment link will be sent on appointment confirmation.
In accordance with the firm cancellation & rescheduling policy, all courses & gift vouchers have an expiry date (extended by 4 calendar months post 23/07/20), likewise will be deducted or forteited if intended to cover the session.
RESPECT & SAFETY
Do not attend your appointment if you or your household have experienced any COVID related symptoms 14 days prior to your visit.
Please attend your appointment fresh as a daisy, showered before massage, & use public comfort facilities prior to arrival.
Quiet voices & silent phones on the treatment floor upstairs.