As a boutique salon availability is limited. We strive to provide all clients with excellent customer service & access to appointments. Please ensure you have opted in & your contact details are up to date - to receive confirmations, a timely email & text reminders.
The skin suite has a 4 appointment daily capacity & incurs a 50% late charge within 48 hours of the total service cost.
Cancellations within 24 hours incur a no show charge of 100% of the total service cost.
We will do our best to accommodate late arrivals & perform the most complete treatment possible in the remaining time. However, as a courtesy to the next client, as well as promoting a calm & professional environment, your treatment will finish on time & may constitute a cancellation.
TREATMENT VS CLINIC TIME
Please allow extra time either side of your treatment to check in & check out. Relax, adjust your energy, take advantage of the skin bar & advice. Clinic time allows a few minutes for disrobing & redressing, you will receive maximised hands on time. We recommend that you plan ahead & are very happy to answer any questions you may have about location & treatment expectations beforehand.
BOOKING & PAYMENT
A valid credit card is required to reserve your appointment online, the £1.50 deposit taken by the booking company is in lieu of absorbing additional PPE costs. You may receive an advanced payment link depending on booking method.
In accordance with the firm cancellation & rescheduling policy, all courses & gift vouchers have an expiry date (extended by 4 calendar months post 23/07/20), likewise will be deducted or forteited if intended to cover the session.
RESPECT & SAFETY
Do not attend your appointment if you or your household have experienced any COVID related symptoms 14 days prior to your visit.
Please attend your appointment fresh as a daisy, showered before massage, & use public comfort facilities prior to arrival.
Quiet voices & silent phones on the treatment floor upstairs.