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WELCOME

From a tardis of first floor skin suite, we offer exceptional spa experiences, phenomenal results, & the very best client centred advice.

By appointment Monday to Sunday.

To join out waitlist please email to book.

We value your loyalty & do our utmost to provide exceptional value.

Please support us & champion your local high street.

You are our guest, & whilst our facilities are now limited, please charge your phone, use the wifi, & take advantage of advice.  We work tirelessly with brand leaders & celebrity skinfluencers, to bring you insanely great treatments, industry disruptive products, & the most comprehensive education in the business. We love to talk skin, & have yet to come across a skin challenge we can't manage, with a client, together.

We very much welcome feedback, in the first instance please address your therapist.

A positive Google & TripAdvisor review means the world to us.

 

HOUSEKEEPING 

As a boutique salon availability is limited.  We strive to provide all clients with excellent customer service & access to appointments.  Please ensure you have opted in & your contact details are up to date to receive your confirmation.

RESCHEDULING

Should you need to change or cancel your appointment within 48 hours for any reason.
We understand things happen, nevertheless, the skin suite has a 3 appointment daily capacity & incurs a 50% late charge of the total service cost.  Please advise by email Monday - Saturday between 9 am & 5pm.  Notifications will not be addressed after 5pm Saturday, Sundays, & Bank Holidays, we would not disturb clients in an attempt to reallocate on potential rest days.

CANCELLATION

Should you need to change or cancel your appointment within 24 hours for any reason.
We understand things happen, nevertheless, the skin suite has a 3 appointment daily capacity & incurs a 100% cancellation charge of the total service cost.  Please advise by email Monday - Saturday between 9 am & 5pm. Notifications will not be addressed after 5pm Saturday, Sundays, & Bank Holidays, but responded to as received at 9am on the next conventional working day.

LATE ARRIVALS

We will do our best to accommodate late arrivals & perform the most complete treatment possible in the remaining time.  However, as a courtesy to the next client, as well as promoting a calm & professional environment, your treatment will finish on time & may constitute a cancellation charged at 100% of the total service cost.

TREATMENT VS CLINIC TIME

We will greet you at your scheduled appointment start, allowing time for you to check in & check out - relax, adjust your energy.  Clinic sessions allow a few minutes for you to disrobe, dress & garner advice.  We recommend that you plan ahead (location & full menu descriptions can be found on the website).  We endeavour to request information prior to consultation in order we meet your expectations & maximise hands on time, beforehand.

BOOKING & PAYMENT

Please advise your mobile (+ voucher) number, being specific with your treatment request (whilst all experiences are bespoke, time on the bed is a personal choice - see menu for full descriptions).  Preferred days & times, DOB, address including postcode, advise of any underlying issues, relevant medical information, direction you'd like the treatment to take.
An advanced payment link will be sent for the entire amount (or voucher balance) via text (valid for 24h). 
In accordance with the firm cancellation & rescheduling policy, all courses & gift vouchers have an expiry date, likewise, will be deducted or forfeited if intended to cover the session. Vouchers have an expiry date which will not be extended, exchanged, refunded, or are transferable.

RESPECT & SAFETY

Do not attend your appointment if you or your household have experienced any COVID or vaccination related symptoms 14 days prior to your visit.
Please do attend your appointment fresh as a daisy, showered before massage, & use public comfort facilities prior to arrival (whilst visiting Jarrolds or the market).
Quiet voices & silent phones on the treatment floor upstairs.
Therapyinc is not associated with any other independent business.