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welcome


From a tardis of first floor skin suite, we offer exceptional spa experiences, phenomenal results, & the very best client centred advice.

By appointment Monday to Sunday.

9.30am - 5pm Saturday is for shopping !

Please email to book.

We value your loyalty & do our utmost to provide exceptional value.

Please support us & champion your local high street.

You are our guest, & whilst our facilities are now limited, please charge your phone, use the wifi, & take advantage of advice.  We work tirelessly with brand leaders & celebrity skinfluencers, to bring you insanely great treatments, industry disruptive products, & the most comprehensive education in the business. We love to talk skin, & have yet to come across a skin challenge we can't manage, with a client, together.

We very much welcome feedback, in the first instance please address your therapist.

PLEASE leave a Google review below

(copy & paste to TripAdvisor if you have the time)

 

housekeeping

As a boutique salon availability is limited.  We strive to provide all clients with excellent customer service & access to appointments.  Please ensure you have opted in & your contact details are up to date - to receive confirmations, a timely email & text reminders.

RESCHEDULING

The skin suite has a 4 appointment daily capacity & incurs a 50% late charge within 48 hours of the total service cost. 

CANCELLATION

Cancellations within 24 hours incur a no show charge of 100% of the total service cost. 

LATE ARRIVALS

We will do our best to accommodate late arrivals & perform the most complete treatment possible in the remaining time.  However, as a courtesy to the next client, as well as promoting a calm & professional environment, your treatment will finish on time & may constitute a cancellation.

TREATMENT VS CLINIC TIME

Please allow extra time either side of your treatment to check in & check out.  Relax, adjust your energy, take advantage of the skin bar & advice. Clinic time allows a few minutes for disrobing & redressing, you will receive maximised hands on time.  We recommend that you plan ahead & are very happy to answer any questions you may have about location & treatment expectations beforehand.

BOOKING & PAYMENT

An advanced payment link will be sent on appointment confirmation.
In accordance with the firm cancellation & rescheduling policy, all courses & gift vouchers have an expiry date (extended by 4 calendar months post 23/07/20), likewise will be deducted or forteited if intended to cover the session.

RESPECT & SAFETY

Do not attend your appointment if you or your household have experienced any COVID related symptoms 14 days prior to your visit.
Please attend your appointment fresh as a daisy, showered before massage, & use public comfort facilities prior to arrival.
Quiet voices & silent phones on the treatment floor upstairs.

 

8 Exchange Street

NR2 1AT

01603 305832

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